Are there any people you know who have never consulted a doctor? Unlikely. Usually, we delay the visit to the doctor for various reasons. Probably because few people are fortunate to have an attentive and professional person in their environment, who not only «repairs» the body but also gives wise advice. Ninel Zubkova is a specialist physician, a talented manager and a wise mother of adult sons, who has helped a great number of women maintain women’s health. For some reason, there is indeed a certainty that everything will definitely be fine
«From childhood, I had no other dream – I wanted to be a doctor. My mother worked as a paramedic at a regional hospital and I ran to her work immediately after classes. Then I made injections for teddy bears at home. When I was in fourth or fifth grade, my mother introduced me to the rules of septic and antiseptic. With obstetrics and gynecology, it was a little different: the book my mom was studying was taken to my aunts so that I didn’t learn important things before the kids needed it. And I went to my aunt’s vacation and found a book there. Therefore, in the sixth and seventh grades, I learned about pregnancy and childbirth. At that time I read all the issues of feldsher. The midwife, which my mother wrote, though I did not understand everything. From 15 years in the summer I worked as a nurse in a box where blood products were made, I knew what a sterile doctor’s clothing meant. I grew, and my medical knowledge grew. So the question of choosing a profession for me was not at all»
«For the first year, I did not enter a medical institute. Apparently, there was not enough preparation – I did not know thoroughly the introductory program in physics. I went to work at a furniture factory, almost a year physically hard to work in the shop. The money I made was investing in tutors and dreaming of a time when I would change my black robe to white»
«My parents did not give me money, I paid for the tutors myself, I provided my own solutions to my questions. We have wonderful lecturers who also teach in different parts of the world. At one of the first events we talked about how much Ulyana Suprun did, about family doctors. It is they who do the lion’s share of the work, they, if necessary, offer the patient to get to a narrow specialist … We had a family doctor, but there was a small request people believe that we are a «women’s» clinic. We really position ourselves as a highly specialized clinic, but our patients can receive a full range of services: gynecology, ultrasound, urology, endocrinology, dentistry, neurology, oncology and even cancer surgery. We have an operating room for a hospital one day. This is our big dream come true. On the one hand, we are glad to be growing. On the other hand, we are saddened by the growing number of women with serious illnesses»
«We use modern management systems, for example, a special program takes care of our patients: the time has come for the examination – a person receives a text message, the call center operates. Apparently, no clinic in Zhytomyr receives such feedback from its patients. At one time, Valentin Pariy, a professor, MD, a fine health care manager, spoke about the most important things: communicating with patients and analyzing their needs. He states that the complaints are the most important and that they are justified! Even when employees say that a complainant is «chronic» – constantly complaining about everything and everyone, such appeals are still carefully considered, and a background is sought. The data are then summarized in tables and analyzed. This is a good practice, we also call our customers, monitor feedback, and this gives us the opportunity to improve the quality of our work»
«For 35 years, by faith and in truth, I have served women, the last year we celebrated the 35th anniversary of graduating from the Medical Institute. Many of my classmates and fellow students have already «quit» and retired, but I have huge plans! I do not see myself in another role – only active development. I enjoy learning, I get the drive and the pleasure. Now there are new opportunities, new platforms, such as the School of Professionals, which invites specialists of the highest grade who share their experience»
«Sometimes the patient needs psychological support, and if the doctor is limited to his or her scope, he or she may not meet the patient’s expectations. Sometimes people come confused, sometimes they need energy. I do not understand colleagues who make over-the-top diagnoses or anticipate what will never happen. Never! We need to be sensitive to the patients’ psychology, to be both a psychologist and a friend»
«I am a female leader. This is unambiguous, otherwise I would not have managed to do what I did …. But immediately I want to get right: we did. If you look closely at the logo of Nikamed Clinic, you will see four intertwined hearts. These are the hearts of our family, and without the support, the passion, the energy of everyone, we could not be what we can be proud of today»
«If you want to defend your interests in serious areas, you have to be a tough leader, but I do not always succeed. I periodically try to get into this skin, and then there are certain moments, for a while there was even a feeling that I was not quite with the team. But when the crisis was over, I remembered these moments with great gratitude, and everyone said it was the right thing to do – it led to a healthy atmosphere. Therefore, to say that everything is easy, I can not»
«When we started the clinic, I remember doing repairs – together with my husband and children «stitched» the old tile. I note that the beginning of the clinic creation took place without start-up capital. People who are engaged in business may not believe it. But it was just like that! We have earned, invested, taken loans, given debts, but today no one will say that we did something wrong with someone. In business, you always have to be a decent person!»
«Speaking of dreams, I couldn’t even think that we would have an expert class apparatus. At some point in time, we realized that we were losing out on equipment, so we couldn’t invite professional doctors who were used to working on a high-tech machine. Then I launched the idea-dream of buying equipment. And my adult sons decided they could help me. If not for them, we would not have this unit. So you have to dream: you must first think of something small and put it into practice. Then something more, then more. We need to dream, think, and everything is realized»
«When we were organizing business, we had to stay in the maternity hospital at night, work in the reception at a women’s consultation, spend the day as a private doctor and invest all the money into the development of the enterprise. I was the first among those who, as a gynecologist, started a private appointment. And at the rake we also got up. I am grateful to my husband, who inspired me to take this first step, always been close, supportive. He was engaged in the reconstruction of the clinic, solving many administrative issues. I remember in those days I had a hryvnia in my wallet, for which I had to get to our clinic to make an appointment … But I never grunged money invested in new equipment or technology»
«When I say that us at the clinic are all right, my kids are saying to me, «You say that from the owner’s point of view. And you think from the point of view of the person you were at the reception. Evaluate objectively»
«I never get offended when my patients want to consult with another doctor – I normally treat concierge practice. So far, in difficult cases, we connect with colleagues, listen to each other, consult with doctors from other clinics, we have no antagonism – patients are enough for everyone. We are intelligent people, and there are universally defined laws and rules around the world: if a colleague did something wrong, then you can say it alone. There is no need to do this before the patient»
«Modern couples who come to me can take care of their health. Women try to get a complete examination, consultation at one reception, do not want to go to different offices, appreciate the attention. When receiving, the maximum attention is given to communication: I do not make records, and the pen is only for signatures. However, I do have an «assistant» – an electronic system that outputs everything I saw on purpose. And the patients say: «We have never been asked so much and we have not been explained so much.» Yes, it does take some time, but it’s another opportunity to be diagnosed. Young women are now seeking better health care. They may have already used it somewhere, they may have received recommendations, and they are ready to invest in such financial services. We strive to meet the expectations of our patients»
«For 15 years now, since the clinic opened, I have not made any abortion. I noticed that now there are fewer unplanned pregnancies, which means that the culture of hormonal contraception and explanatory work are bearing fruit. When we are approached with the problem of unplanned pregnancy, in about 80% of cases I manage to persuade people not to abort it. Sometimes the desire to terminate pregnancy arises for such unjustifiable reasons that some psychological support during these moments overcomes the doubt. When they tell me that pregnancy unplanned, I answer that 90% of people on Earth were born unplanned. I am glad when patients come with children whom I have persuaded to save. By the way, most men are for saving pregnancy. Real men»
«When it is about pregnancy, I always invite a couple – a woman and a man. Once a couple with a three-month old baby came to me to thank me for my work. And at that time there was a couple in my study-deciding on saving pregnancy or not,and this three-month-old baby, like an angel, helped them make a decision»
«Am I ambitious? Yes,I am. Is it successful? Yes,it is. But most importantly, I’m happy. The fact that I have a favorite job, a wonderful family, that I have the opportunity and desire to travel, to know the world, to enjoy – all this is happiness. If a person does all his life for what he does not like, he cannot be happy. Another important point in realizing dreams is my family, my children. I have no more pleasure than communicating with my sons, I see in them what they wanted to lay down: they are decent and educated people»
«I am happy to hear from my children: «Thank you for being able to, for how we perceive the world. This is thanks to you.» We always have something to talk about, there is no feeling near me that I am an adult mom. We are friends»
«It is strange to me that parents cannot handle children under 13 at the moment, that children require gadgets without which they cannot live. At one time, we gave the children an opportunity to read – bought a library. So far, I am grateful to my friend, who, from living abroad, offered us to buy a library for symbolic money. And today I look at what my children are reading, trying to keep up»
«For me, restoration is about communicating with the earth. There was a time when I was planting many flowers, plants. No one is restoring anything like the earth! In the spring, the desire to just take the land with your bare hands and grow something at least from a grain. I really like to see development from the youngest, then it is native, as a baby. This is how life works»
«We travel a lot, but we always want to come back. And I do not want to move anywhere, neither to Poland, nor even to Kyiv. In Zhytomyr I feel comfortable – I do not waste time in traffic, there are no crowds. Yes, I always loved Kyiv: the smell of the subway, the deficits in shops in the Soviet era. But when I come home, I always remember the lines from the song: «Well, what is happiness in the world – the way home.»
